HOW DOES AN IMPACT ONLINE STORE WORK?

An online store for your company where all the products have your name on them and they’re all pre-paid. Sounds great, yes? How about, each branch of your company being able to order from the store to refill their own stock and we’ll send it out to them from our warehouse. It’s a service that Impact offers to give our clients control of their promotional product stock without having to do the nitty gritty themselves.

An Impact online store is a natural progression from the warehousing service we offer. It makes stock management and product distribution easy by taking the hard work off your hands.

Here’s how it works.

We find that our clients will come to us for our online store capabilities. The stock that will populate the store is ordered and manufactured as usual but it is delivered to one of our warehouses. There it waits for ‘drawdown’, which is jargon for an order from the client.

There’s not a minimum amount of stock that must be ordered before an online store can be justified, however the amount that the client will pay for the service reduces as the order amount increases.

An online store with Impact is fully customisable to fit your business. Colour themes, images and company information is completely up to you. So is the amount of users and the access given to each of them. All users are assigned usernames and passwords and this managed by the Impact team under your direction.

We understand that some products are needed specifically for an event or should only be distributed by certain staff. Impact can set up the store to meet these needs. We can grant different levels of access to each user and set up order approval processes. We can also limit the amount of stock that can be ordered at a time to save any maldistribution.

When the time comes to order from the store, the user will log in, select the product and the amount required and order. The order is then sent through the store to the Impact team and the warehouse. The team double check with the warehouse that the order has been received and the stock is dispatched that day, if the order has been placed before 2pm AEST. Same-day dispatch is not guaranteed if the order is received after that time. While the storage of our clients’ stock is free, we do charge a minimal pick, pack and handling fee for every ‘drawdown’, or order placed.

Delivery to locations in metro Victoria, New South Wales and South Australia will happen next-day. Products heading to Brisbane will arrive in two days and all locations further than those will receive their order within seven days. Freight from our warehouse to the client is charged to the client at cost.

We complete monthly stock and order reports to keep our clients in the loop. They details who’s ordered what and what’s left. Each of our clients using this solution have their own dedicated consultant that oversees the management of the portal. A low-stock notification can be requested when the amount of a certain product dips below a predetermined quantity. There is also the ability to add items to the store whenever it is required through the usual order process.