Which couriers do you use? Impact’s go-to delivery guys

Over the years, we’ve gotten to know our couriers pretty well. We know who to pick to get your products to you on time and in good shape. We’ve got a few favourite delivery guys and we want to share why we pick them to carry your precious cargo to your door.

In our industry, we’re always organizing boxes to be carried across the country and around the world. They are inbound and outbound from our warehouse as well as direct from our factories to our clients. Often, our delivery guys will carry samples across the country for you to see and feel before you make a decision about a product.

Which of our favourites takes what delivery is mostly determined by the destination. Though the value of the product also comes into play. We know which carrier will take a large shipment across the country, or who will best handle a quick trip across town. We also can assess whether the cost of the courier is justified by the reliability and speed we require for a particular job.

This is what we’ve found from our thousands of interactions with couriers.

Booking and Tracking

Ease of tracking and booking is as important for you as it is for us. We appreciate an easily navigable booking screen and a simple link to click for tracking our shipment. What we’ve found is that Jet Couriers is very simple to book, as it does not require the level of detail others may ask for.

TNT has some very useful tracking capabilities, such as shareable links specific to your booking, and subscriptions to tracking alerts sent right to your phone through TNT SMS tracking.

Australia Post’s Star Track also makes it easy to follow the progress of a delivery with their Track and Trace tool.

We also have great relationships with numerous local and small operators who go the extra mile to help us out. These contacts excel in their customer service and satisfaction and they’re invaluable in a pinch.

Reliability

Our delivery guys have to be reliable. We have to be able to depend on them to have your products to you in time for that big event or marketing deadline. Throughout our experience with them, TNT have proven their reliability. It makes sense too. They’re a big company with tight and efficient systems, and a reputation to maintain.

A late delivery is not always the carrier’s fault. Issues all along the production process can cause delays. However, our favourite couriers will smooth out those deadline stresses instead of adding to them by offering accurate and frequent tracking updates.

Speed

Based on the fact that we’re often asked ‘when will my products arrive?’ we know that swiftness of delivery is important to our clients. And of course we know who will get your products to you the quickest. Whether it’s across town, through the centre of the city or from one end of the country to the other, speed is frequently a deciding factor when we choose a courier.

TNT is quick service for longer haul deliveries, state to state. However, across the city or from one town to the next, Jet Couriers is a favourite. They can pick up at short notice and whizz across in a flash.

All this is great but there are things that can trip our guys up. For example, delivery directly to an event can cause an issue as the driver will require special access passes. Delivery to inner city offices can sometime be a hiccup as getting 20 cartons up 20 stories might be more than one driver can handle. Still, we trust our couriers to deliver the goods, your goods; quickly and reliably. Couriers are an essential part of our business and we appreciate the many kilometres they put in for us.

Which couriers do you prefer and why? Let us know in the comments.